• Custom order items, including Lighting, Furniture, Canvas Art, Mirrors, Rugs
• Clearance Items
• All Store Floor Models (Furniture, Lighting, Rugs, Mirrors, etc.)
• Gift Cards

All returns/exchanges must have prior written approval from Inside Out Lighting & Decor. To process an online exchange please email customerservice.IOLandD@gmail.com and include your order number, item to be exchanged, and reason for the exchange. Once the exchange is approved you will have 7 days to return the product. All shipping costs will be at the customer’s expense. Inside Out Lighting and Décor does not hold any responsibility for missing parcels. We recommend items are returned using a tracked postal service or with postal insurance

Merchandise cannot be returned to the store location, unless purchased there originally. To arrange a return or exchange for delivered items please call (209) 451-1815. A 25% restocking fee will be charged on all returns. Delivery fees and oversize fees are non-refundable.

If an item arrives with a manufacturing defect or damage caused in transit contact Customer Service immediately at customerservice.IOLandD@gmail.com or (209) 451-1815. We will arrange an exchange. We will ask for photos to determine the best course of action. All claims must be made within 7 days of receipt. Inside Out Lighting and Decor reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the customer.

For further information on returns, please call us at (209) 451-1815.

Custom items are manufactured especially for you, which is why we do not accept cancellations, exchanges, or returns. Vendor ship times vary, you will be provided an estimated ship time.

Problem? In the unlikely event your Stock or Custom furniture piece arrives either damaged or defective, please contact customer service immediately at customerservice.IOLandD@gmail.com or (209) 451-1815, so that we can resolve your issue. We will ask for photos to determine the best course of action (e.g. repair, replacement parts or exchange). All claims must be made within 7 days of receipt.

Inside Out Lighting and Decor its best to assure merchandise arrives within the quoted delivery time frame. If an unforeseen delay occurs, we will do our best to notify you in advance, however we do not provide monetary compensation for late delivery.

Delivery services are available within the United States. All merchandise must be paid in full prior to delivery. It is the customer's responsibility to inspect all items before signing the delivery acknowledgment form. Delivery fees are non-refundable.

Due to the uniqueness and raw material used in some of our products, the color, finish and dye lot may vary on each item. In addition, exposure to light and temperature changes can affect the condition of your merchandise over time.

Customers are responsible for their space limitations. Please be conscious of passages that could cause delivery issues (e.g., stairwells, hallways, doorways, elevators, etc.).

We cannot accept returns on any permanent sale or clearance merchandise.

Refund or exchanges for returns will be processed when the item has been received in our warehouse. Upon return, your item will be inspected, and exchanges, credits or refunds will be issued for the purchase price. Please allow up to 3 weeks for your refund or exchange to process.

Refunds can be issued in the form of a gift card or processed back to the original method of payment. Original payments made by cash or check are refunded by company check from our office within 2 to 3 weeks of the item being received in our warehouse.

Credit card refunds will only be credited to the credit card or account used on the original purchase. Please allow 7-14 business days from the date of receipt of your return for your account to be credited. If you made a purchase using a check or money order, your refund will arrive in 2-3 weeks of receipt of your return.